The following policy covers FAN7. Please carefully review the following when booking your registration for the event. By registering to attend the FAN7 event, you agree to the following:
Your registration is not complete until full payment is received. All tickets are valid for the named attendee only and cannot be transferred, unless there are extenuating circumstances (please contact
[email protected] if you would like to request a transfer).
If you must cancel your registration, please submit a written request to
[email protected]. Please include the ticket identification number listed on the order confirmation email as well as your .pdf ticket
If we receive a valid cancellation request, we will process it as below:
- Up to 60 days before the event, 94% of the ticket cost will be refunded. Less the 6% transaction fee
- Up to 30 days before the event, 50% of the ticket cost will be refunded
- Less than 30 days before the event, NON REFUNDABLE
This policy applies to all circumstances, including any reason related to COVID-19, such as transportation disruptions or cancellations, border closures, declined travel visas, illness, travel or health advisories, or quarantines. COVID-19 and its consequences are still a part of this policy.
All participants acknowledge that changes in itinerary, location, content, host or other arrangements may happen with little or no notice before the event date in response to reasons including but not limited to: weather events, security events, closed borders, public health concerns, or host or team sickness or injury. The Lake Mac Libraries Fab Lab, Lake Macquarie City Council, the national host, Hunter iF, and the Fab City Foundation reserve the right to make alternate arrangements at any time. We will make every attempt to be transparent and consult with event participants.
It may be necessary to cancel an event at FAN7 for reasons beyond our reasonable control. If a FAB&7 event must be canceled (other than supplementary expeditions or activities), we will offer you the choice of either: (a) a refund for the paid amount minus a 6% transaction fee, or (b) a donation to Lake Mac Libraries Fab Lab for the total paid amount
In such cases, Lake Macquarie City Council is liable for refunding the fees according to the policy above for the affected event.
We reserve the right to return the payment and refuse acceptance of a booking for any participant, at any time, for any reason, at no penalty to the event organisers.
Once approved, any refunds will be issued within 30 days of receipt of the cancellation notice to your original payment method. Refunds usually appear within 3 – 5 days.
Our contact details can be found in the booking confirmation email or on the ticket. To submit a request to cancel your registration, please email us with the order number and other booking details. If you have any other questions, contact us at
[email protected]